Returns & Refund Information

1. General Policy

Due to the nature of research products, all sales are generally considered final unless an order arrives damaged, incorrect, or has a verified fulfillment issue.

Customers should carefully review product information and order details before completing a purchase.

2. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact JIALI PEPTIDE within 48 hours of delivery.

Customers may be asked to provide:

• Order number
• Photos of the package and products
• Description of the issue

Once reviewed, we may offer a replacement, refund, partial refund, or alternative resolution depending on the situation.

3. Return Eligibility

Returns may only be accepted if approved in advance by our support team.

Approved returns must:

• Be unused and unopened
• Remain in original packaging
• Be returned in the condition received
• Include order information when requested

4. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Opened or used products
• Products damaged after delivery
• Orders delayed by customs or shipping carriers
• Products returned without authorization
• Orders refused by customers
• Products restricted by local import regulations

5. Refund Processing

Approved refunds will be processed to the original payment method whenever possible.

Refund processing times may vary depending on payment providers, banks, and financial institutions.

Shipping fees, handling costs, transaction fees, or non-refundable processing charges may be deducted when applicable.

6. Return Shipping Costs

Customers may be responsible for return shipping costs unless the return is due to an error caused by JIALI PEPTIDE.

We recommend using a trackable shipping service when returning approved items.

7. Customs & Delivery Issues

JIALI PEPTIDE is not responsible for delays, confiscations, rejected shipments, import restrictions, customs issues, or additional fees imposed by local authorities or customs agencies.

Customers are responsible for understanding local import laws and regulations before placing an order.

8. Order Cancellations

Orders may only be canceled before processing or shipment begins.

Once an order has been processed, packed, or shipped, cancellation requests may no longer be possible.

9. Limitation of Liability

JIALI PEPTIDE reserves the right to refuse returns, refunds, or exchanges that do not comply with this policy.

Final decisions regarding refunds, replacements, and return approvals are made at our sole discretion.

10. Policy Updates

We reserve the right to modify or update this Returns & Refund Policy at any time without prior notice.

Continued use of this website following policy updates constitutes acceptance of the revised terms.

11. Contact Information

If you have questions regarding returns, refunds, damaged orders, or shipping issues, please contact JIALI PEPTIDE through the contact information provided on our website.