Frequently Asked Questions
Find answers about our products, shipping, ordering process, and research use information.
What are your products intended for?
Products sold by JIALI PEPTIDE are intended for laboratory research and professional scientific purposes only. They are not intended for human consumption, medical use, or diagnostic applications.
Do you offer international shipping?
Yes. We provide international shipping support for customers in multiple regions. Delivery times may vary depending on the destination and local shipping conditions.
How are products packaged?
Orders are packaged carefully to support product protection, transportation safety, and customer privacy during shipment.
How long does order processing take?
Most orders are processed within 1–3 business days after payment confirmation. Processing time may vary during holidays or periods of high order volume.
Can I track my order?
Yes. Tracking information will be provided once your order has been shipped, allowing you to monitor delivery progress.
What payment methods do you accept?
We support multiple secure payment methods. Available payment options will be displayed during checkout.
Can I contact support before placing an order?
Absolutely. Our support team is available to assist with product questions, shipping inquiries, and order-related information before purchase.
Do you provide refunds or replacements?
If your order arrives damaged, incorrect, or has a verified issue, please contact us as soon as possible with your order details and photos for assistance.